Desktop Support Engineer - On-Site

Location: Brooklyn, NY
Date Posted: 12-14-2017
A well-established, growing Brooklyn-based healthcare firm is seeking a sharp desktop support engineer to join their team. Very interesting work (something new and challenging every day), a super tech-focused environment and really good guys to work for (they value honesty & integrity).  There is also lots of upside potential and room for growth for the driven, enterprising individual. The successful candidate will be a customer-focused individual that derives satisfaction from helping others, both customers and coworkers.
 
You should be a motivated individual that is self-directed, energetic and desires meet the needs of the end-user. Responsibilities include the support, administration, and maintenance of desktops, laptops with the opportunity to learn and work on servers and networks. You will work with the latest technologies performing configurations, and support of operating systems and applications; participate in remote site administration; and production support activities.
 
RESPONSIBILITIES:
 
  • Configure new computer hardware and software (mostly Windows based).
  • Support, administration, and maintenance of desktops, laptops, and some light server work
  • Perform upgrades and configuration of desktop and related peripherals
  • Troubleshoot desktop and server issues
  • Take service calls and either resolve them or pass them on appropriately
  • Utilize Service Desk system to maintain records of requests and responses for support issues
  • Software installs and upgrades
  • Assist in the administration of a Windows environment
     
TECHNICAL REQUIREMENTS:
 
  • Competency in supporting, diagnosing, troubleshooting computer system, software and networking issues on PCs and related equipment
  • 3 years - Windows Desktop Operating Systems
  • 3 years - Enterprise Antivirus Software (Symantec, McAfee)
  • 3 years - Active Directory experience and Group Policy
  • 3 years - MS Exchange
  • Printer Administration
     
OTHER REQUIREMENTS:
 
  • Excellent people skills (you need to really have excellent people skills as you will be representing the company)
  • Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing
  • Willingness and ability to learn new skills and use new types of information
  • Responsibility and reliability
  • Ability to prioritize and perform triage
  • Discretion and good sense in dealing with end-users
  • Willingness to see a problem through to its resolution

    Full-time position plus benefits (insurance, vacation, 401k, etc.)
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